Return and Refund Policy  

At Dappersmode, operated by Velozmart Innovations Private Limited, we understand the joy of receiving a new accessory and want every purchase to delight you. We also recognize that occasionally a product may not meet your expectations. This Return and Refund Policy is designed to make the process simple, fair, and hassle-free, allowing you to shop with confidence. 

In this policy, “we,” “us,” and “our” refer to Dappersmode, while “you,” “your,” and “customer” refer to our valued shoppers. By placing an order, you agree to the terms outlined here, so reviewing them ensures you know exactly what to expect. 

Our goal is to make every return or refund a smooth and supportive experience. Each request is handled with care, ensuring you feel respected, valued, and confident throughout the process. 

Return Eligibility 

We aim to make your shopping experience secure and hassle-free, which is why we have clear return guidelines. To be eligible for a return, the product must be unused, unwashed, and in the same condition in which you received it. All original tags, labels, packaging, and boxes must be included and intact. Items showing signs of wear, alterations, or damage after delivery will not qualify for a return. 

To ensure your return is accepted, please submit your request within 48 hours of receiving your order. Requests made after this timeframe cannot be accommodated. Returns that do not meet these requirements may not be processed. 

How to Request a Return 

Returning an item is easy. Simply email us at velozmartinnovationsauthorize@gmail.com with your Order ID, the reason for the return, and clear photos if the product is damaged, defective, or incorrect. 

Once we review your request, we will provide detailed instructions to complete the return. Please note that returns not meeting the conditions outlined in our policy may be declined. 

This process ensures that your return is handled efficiently and fairly, allowing any issues with your order to be resolved promptly. 

Refund Process and Timeline 

We understand that sometimes returns are necessary, and we aim to make your refund experience smooth and transparent. Once your returned item is received, our team will carefully inspect it to ensure it meets our return requirements. 

If the item complies with our standards, we will process your refund to the original payment method within 5 to 7 business days. You will also receive an email confirming the completion of your refund. 

If the returned item does not meet our return criteria, a refund may not be issued. We appreciate your understanding and strive to make this process as straightforward as possible. 

Partial Refund Guidelines 

We understand that not every return is flawless, and we are committed to handling such situations fairly. If your returned item is generally in good condition but has minor issues, such as missing packaging or slight signs of handling, a partial refund may be offered. Our team will carefully assess the item before making this determination. 

Our aim is to maintain transparency and fairness throughout the process, ensuring you understand how any partial refund is calculated and feel confident in the way we manage returns. 

Damaged, Defective, or Wrong Product? 

We understand how frustrating it can be when your order does not meet expectations, and we are committed to resolving such issues promptly. 

If your package arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery. To help us address the matter efficiently, include clear photos or videos that highlight the issue. 

Once we verify the situation, we will arrange a replacement or issue a refund, whichever is most appropriate. Our goal is to handle the matter smoothly and ensure you feel confident in our support. 

Need Assistance? 

We understand that questions may arise, and we want you to feel completely supported. For any inquiries regarding returns or refunds, please reach out to our support team at velozmartinnovationsauthorize@gmail.com. We are here to assist you and provide clear, helpful guidance at every step.