Grievance Redressal Policy  

At Dappersmode, managed by Velozmart Innovations Private Limited, we recognize that selecting the right accessory is a personal experience, where every detail counts. Your feedback is valuable, and we are dedicated to addressing your concerns with care, respect, and efficiency.  

This policy explains how we handle grievances related to our products, services, or overall customer experience. We are committed to transparency and fairness, ensuring that each issue is resolved promptly and communicated clearly.  

References to “we,” “our,” or “us” pertain to Dappersmode, while “you,” “your,” or “customer” refers to you, our valued shopper, whose satisfaction guides our actions.  

We adhere to all applicable laws to ensure that your concerns are reviewed thoroughly and thoughtfully. If any part of your experience falls short of expectations, you can rely on us to listen carefully and work toward a satisfactory resolution.  

Your trust is important to us, and we strive to make every interaction with Dappersmode smooth, fair, and reassuring, helping you enjoy your shopping experience with confidence. 

What is a Grievance?  

A grievance is any concern or dissatisfaction you may experience while interacting with us that falls short of your expectations. This can include issues such as receiving a damaged or incorrect product, shipping delays, payment problems, difficulties with returns or refunds, or dissatisfaction with customer service.  

We encourage you to raise any concerns promptly. Reporting grievances helps us identify areas for improvement and ensures your issue is addressed efficiently and fairly.  

Your feedback is invaluable, as it guides us in refining our services. We are committed to listening carefully and acting swiftly to resolve any problem. By sharing your experiences, you help us create a smoother, more enjoyable shopping experience for all our customers. 

How to Raise a Grievance  

Choosing the perfect accessory should be an enjoyable and confident experience. Occasionally, issues may arise, and when they do, we are here to resolve them promptly and effectively. Reporting your concern is simple and straightforward.  

Start at Our Support Pages: Visit the “Help Centre” or “Contact Us” sections on our website or mobile app to initiate your request.  

Select the Appropriate Issue: Choose the option that best describes your situation so your grievance is directed to the right team without delay.  

Provide Complete Details: Include your order ID, a clear description of the issue, and any supporting photos or documents to help us fully understand your concern.  

Once submitted, our dedicated support team will review your information carefully and provide a resolution tailored to your specific case.  

We want every interaction with our accessories to be satisfying and worry-free. If any issue arises, reach out to us immediately. We are committed to listening, assisting, and ensuring your shopping experience remains smooth and enjoyable.

Escalation to Grievance Officer  

Occasionally, despite our best efforts, an issue may not be fully resolved through initial support. We value your experience with every accessory you choose, and you have the right to request a further review if needed.  

To ensure fairness and transparency, Dappersmode has designated a Grievance Redressal Officer. This officer thoroughly evaluates all escalated concerns, provides an impartial review, and ensures that every step complies with the Information Technology Act, 2000, along with other applicable regulations.  

If you feel your grievance requires additional attention, you can contact our Grievance Redressal Officer directly at velozmartinnovationsauthorize@gmail.com. We take every concern seriously and are committed to working with you until a fair and satisfactory resolution is achieved.

Grievance Handling Process  

At Dappersmode, we understand that every accessory you select is personal, and encountering issues along the way can be frustrating. We are dedicated to addressing your concerns promptly and ensuring your experience remains smooth and reassuring.  

Prompt Acknowledgment: Upon receiving your complaint, we act immediately. Within 48 hours, you will receive a confirmation email at your registered address, confirming that your grievance has been officially logged and is under review.  

Case Identification: Each concern is assigned a unique reference or ticket number. This allows you to track the progress of your issue and enables our team to manage it efficiently from start to resolution.  

Commitment to Swift Resolution: We prioritize resolving your concern quickly. In most cases, a resolution will be provided within 7 working days, unless specific legal or procedural requirements necessitate a longer timeline.  

Regular Communication: We believe keeping you informed is essential. You will receive timely updates via your preferred contact method, ensuring you are aware of each step toward resolution.  

Sharing your feedback helps us improve our services continuously. We are committed to handling your grievance with fairness, care, and transparency.

Closure of Grievance  

We understand that shopping online can sometimes raise questions or concerns. Our approach is straightforward: we listen carefully, act responsibly, and work to resolve every grievance so you feel supported and understood. A grievance is considered closed when any of the following conditions are met:  

Resolution Meets Your Expectations: The grievance is deemed resolved when the solution provided by our support team or Grievance Officer fully addresses your concern and meets your satisfaction.  

Lack of Further Communication: If we provide a proposed resolution and do not receive a response from you within a reasonable timeframe, the grievance will be considered resolved, and the case will be formally closed.  

Final Outcome Shared: Once a clear and definitive decision has been communicated to you in accordance with our internal processes and any applicable legal requirements, the grievance is regarded as concluded.  

When one of these conditions is met, your grievance reaches a thoughtful and considered conclusion, ensuring that your concerns are handled with attention, care, and a commitment to your satisfaction.

Connect With Us Anytime  

Finding the perfect accessory should be a joyful experience, not a stressful one. If you have any questions, need additional information, or wish to share feedback, we are here to assist you.  

Reach out to us at velozmartinnovationsauthorize@gmail.com, and our dedicated team will respond promptly, providing guidance and support to ensure your shopping experience is smooth, seamless, and enjoyable. 

A Quick Reminder  

At Dappersmode, we are dedicated to making your accessory shopping experience seamless and enjoyable. To keep up with evolving guidelines and enhance your experience, our policies may be updated from time to time.  

We encourage you to review our Terms of Use and Privacy Policy regularly for the most current information. Your feedback is valuable and helps us improve our services, ensuring we continue to deliver style and convenience right to your doorstep.